FirstClass Customer Support
At OpenText, we are committed to providing our customers with accessible, high-quality technical support. We offer a wide range of resources and support services for FirstClass System Administrators, including premium support.

Technial Support
The main source of information, including technical white papers, for FirstClass Administrators is on FirstClass Online. Please log-in here.  If you do not have an account please autoregister.  

We have made a number of Tips, Tricks and Tools which will help both the new and seasoned FirstClass Administrator better understand various aspects of the product.

For end users, but also of benefit to Administrators, a number of Video Tutorials relating to FirstClass user features are available here.

Please visit these links for more information on our Licensing models, and Support Maintenance Contracts as well as our Product Requirements.

Our highly experienced technical support team are available to answer your queries should you not find the information you are looking for. Please click here for our Contact Details.

Support News and Information

FirstClass 12 Released! FirstClass 12 has been released, prompting a new era of web and enterprise level social connectivity within FirstClass. For more information see our [ ]FirstClass12 pages. Full Story...

FirstClass Mobile for Android Update FirstClass Mobile for Android has passed final QA checks, and distribution on the client will begin later today. You will be able to find the download on [ ]Google Play la Full Story...

FirstClass 12 Preview Check out some behind the scenes information on our exciting upcoming release...FirstClass 12. The new HTML5 web client interface blends the classic FirstClass feature set with a host of social communication tools to provide for a modern and dynamic collo Full Story...

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